First-Time Login Instructions:
- Download the file linked above.
- Extract the files.
- Create a shortcut to sbe_launcher.exe in a convenient place, like your desktop.
- Open the launcher using your new shortcut as an administrator.
- Open the launcher config page on an internet browser (click here).
Note: you need to be logged in to the forums.
- Copy and paste the MAC and CODE from your launcher to this page, then click Verify.
- If your status changes to Verified, you may now click PLAY at the bottom right of the launcher app to log in.
Note: During the SBE preview, frequent code updates are being sent to the game as we repair bugs. If you notice something strange, try closing out of the client and the launcher, then reopen them and login again.
- Error message: "Unable to login, please try again. If this problem persists contact customer support (Error - MAC not authorized. Use the SBE Launcher.)" (example)
- This means your account has not been verified. Follow the steps above under "First Time Login Instructions."
- Error message: "The Server is Busy"
- The server is rebooting or down for maintenance.
- MAC field is empty on a 32-bit system
- If your launcher is generating a CODE but no MAC, try using this alternative launcher to verify your account.
- Quit Game option is missing from the in-game menu
- This is an intentional change. You must quit the game from the character select screen from now on to make sure your character properly exits the world.
- The land around our Tree of Life did not flatten (terraform)
- This is a known issue that has been resolved for all new placements. We are visiting affected cities and repairing them one-by-one at this time.
- Creatures in the Hot Zone are behaving oddly
- The Doomplain and Vale of Nar Addad are candidates for the new Hot Zone Events system and undergoing testing during the preview.
- Something not in this list?
- If you have already tried closing and re-launching the game, please report a bug by replying to this post.